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Service/Maintenance Management |
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ProMIS
Service/Maintenance Management System is suitable for dealers in
office equipment, industrial tools and machinery. Provides Product Warranty/AMC
management, Product service history, Service calls and support monitoring,
Product Maintenance information, Service Engineer Performance, Time analysis,
Spares/Parts cost analysis, Invoicing etc.
Implementation can be as an independent system or integrated with ProMIS ERP or
Business Suite.
Master
Settings
Product/Equipment Master (Can be integrated with Inventory module)
Customer Master Entry (Can be integrated with Financial Accounting)
Service Engineer/Technician Information (Can be integrated with Payroll module)
Work Timings for support
Warranty
& Maintenance Contracts
The detailed information regarding the warranty or maintenance contract with
clients can be registered. The details may include; Contract Number, Contract
Date, Customer ID, Product under Contract, Details regarding product including
serial numbers etc., Date of Purchase, Purchase Price, Commencement Date of
warranty/AMC period, Expiry Date of warranty/AMC period, Nature and description
of the warranty, Exclusions in warranty if any etc.
Service Calls
The service calls received can be registered with details including Customer ID,
Date and Time of call received, Product/Equipment, Description of Service
required etc.
Job Assignment and Follow-up
The Service Manager can assign individual Service personnel for attending the
pending support calls and the follow-up on the status of the calls can be
monitored efficiently.
Support Details
After attending the support call by the concerned personnel, the details can be
entered which includes: Service call ID, Customer ID, Service personnel attended
the call, Date and Time of attending the call, Description of the service,
Services carried out, Status of the call, Parts replaced if any (including
cost), Equipment replaced if any.
PM Call Generator
Preventive Maintenance Calls can be generated automatically based on the
preventive maintenance scheduled for the equipment/machine. This will alert the
Service personnel to attend the customers in advance to avoid any possible
breakdowns.
Service Management Reports
* Machine support history
* Customer support history
* Warranty/Maintenance Register
* Products under warranty/maintenance Report (Customer/Product wise)
* Customer wise Equipment/Machine details
* Expiry Status reports and alerts
* Service Call Register
* List of Pending Calls
* Not Responded calls report
* Spare Parts consumption report
* Spare parts Register
* Products Installation List
* Support Personnel Productivity Analysis |
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